Refund and Exchange

Your joy matters to us when you receive the product

  • Once processed and shipped, the bracelet is considered yours! If you would like to change the design after it has been shipped, we will happily re-send you the new bracelet that you picked but you’ll have to pay the return fee of original and new shipping fee for new item. 
  • If there is a defect, please do contact us within 7 days for a replacement and provide us pictures for verification. 
  • The returned items must be in its original packaging. 
  • If the bracelet breaks within 6 months from receiving date, we will be glad to send you a new bracelet based on available stocks.
  • All item/s must be returned to Ounces of Hope before the refund is made. 


Nothing matters more to us than the inspiration you have from wearing the jewellery that brings you the meaning you intend for yourself.